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• I haven't been able to authenticate myself. What should I do?

  If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take p...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a few photos of your doc...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your docum...

• Authentication mandatory from 1 May 2025

  From 01/05/2025, new rules require you to be verified in order to play on your account.   Therefore, a message may appear on your account for a few weeks now:   ...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Blitz Casino account, please contact our customer service via the contact form or by email at support@blitz...

• I would like to cancel my self-exclusion. Is this possible?

  If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your acc...

• Can I have several Blitz Casino accounts?

  No. The legislation prohibits having several accounts on the same casino site. This is, among other things, why you must provide us with your national registratio...

• I'm not able to register at Blitzcasino.be. What should I do?

  If you aren’t able to register, you might already have Blitz Casino account? As a 100% legal website certified by the Belgian Gaming Commission, we place great im...

• I would like to close my account to create a new one. Is this possible?

  As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account. However, it is possible to change...

• I can’t log into my account. Why?

  If you can no longer log in to your Blitz Casino account, there are several possible reasons: • You have entered the wrong password several times. For your securi...

• I can’t find my country in the registration form. Why?

  Residents of certain countries are not authorized to register at Blitz Casino. If your country doesn’t appear in the list of residence countries available in the ...

• How can I register at Blitz Casino?

  Registering at Blitz Casino is easy! Simply click on the “Register” button. You will then have the opportunity to register in just a few clicks using the itsme® ...

• My account has been suspended. What should I do?

  Has your account has been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verifi...

• I want to delete my account. How do I do it?

  If you want to delete your account, you can contact us using the contact form, the Live Chat, or our email address support@blitzcasino.be.  Please include the rea...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please no...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reaso...

• I’m not able to make a deposit. What should I do?

  If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an erro...

• I would like to turn off my standard limit, is that possible?

  To remove your default limit, go to your account settings: You will then be able to click on "REMOVE LIMIT": Because responsible gaming is a priority, you will n...

• Do my chances of winning Blitzcasino Jackpots depend on the amount I stake?

  Not at all. All players that stake, no matter the amount, have the same chances of winning. You could bet €0.01 and win the Rush Blitz Jackpot.

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To re...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A ga...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavio...

• How do I change my limits?

  There are two types of limits at Blitzcasino: personal limits and the default limit. Personal limits You can change your personal limits at any time from your acc...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again.   An Add-on allows you to buy time or game credit. This can be interesting if you haven’...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to ...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons:   • You have insufficient funds. Make a deposit, then try again. • You have act...

• What does the new legislation change for me as a player?

  Blitz is now divided into 2 separate websites: one for casino and one for sport. You must now have 2 separate accounts: one for casino and one for sport. If you ...