Account and registration
Account
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I haven't been able to authenticate myself. What should I do?
If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your application ...
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How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate with ITSme, ...
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How do I authenticate my account using the ‘Take photos’ option?
Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo assistant ...
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Authentication mandatory since 1 May 2025
Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few months now: Rest assured, there are several ...
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I would like to change the email address linked to my account. How do I do this?
If you would like to change the email address linked to your account, click the "forgot password or email" button on the login page. You can then authenticate via Itsme and change the email ad...
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I would like to cancel my self-exclusion. Is this possible?
It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period has p...