Deposits and withdrawals
Deposits
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...
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My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Your balance is insuffic...
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I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in your details (card number...
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I would like to turn off my standard limit, is that possible?
To remove your default limit, go to your account settings: You will then be able to click on "REMOVE LIMIT": Because responsible gaming is a priority, you will need to set yourself a deposit ...
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My transaction was refused by paysafecard. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons: • Your balance...
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I would like to make a deposit with a prepaid card. How can I do it?
To get a prepaid card, you have several options: • Paysafecard: find a sales point or order your card online on the paysafecard website Once you have your prepaid card, you can use it on our...
Withdrawals
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How can I withdraw money at Blitz Casino?
Making a withdrawal at Blitz Casino is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers several payment methods s...
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...
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How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be asked to ...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Blitz Casino. For more information about tax on games of chance, go to the Belgian Gaming Commission website.
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I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Blitz Casino....
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I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 24 hours by our team. Once your request has been validated, you will immediately receive the amount on your bank account. When a withdrawal i...