Responsible Gaming

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 month...

A pop-up window appeared during my gaming session. Why?

Blitz Casino works hard to ensure that your gaming experience is both enjoyable and responsible.  For this reason, a pop-up window with a responsible gaming message will appear every 30 minute...

I never win! Why?

We are sorry to hear that you haven’t won yet! Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are 3...

A friend or member of my family is addicted to gaming. How can I help them?

If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valuable...

I feel like I am losing control of my gambling behavior. How can I get back control?

At Blitz Casino, we think that gambling should above all remain fun and entertaining.   If you think you are addicted to gambling, you can ask to be banned from gambling, temporarily or perman...

What is a self-exclusion?

By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months. It is a preventative measure that allows you to take back control if you fe...

What is a break?

A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Blitz Casino account, but you will no...

I would to like to ban myself from gaming. How do I do it?

Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A gaming ban is a permanent exclus...

I want to take a break or exclude myself for some time. How do I do it?

Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavior. For this, you can activate ...

I am worried about losing too much money when playing. How can I set myself limits?

At Blitz Casino, we believe gaming should remain fun and we encourage you to take all necessary measures if you think you have developed a gaming addiction. Therefore, you can set yourself per...

How do I change my limits?

There are two types of limits at Blitzcasino: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settings. If you reduce ...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form, the Live Chat, or our email address support@blitzcasino.be.  Please include the reason why you are asking to dele...

How can I turn my legal deposit limit back on?

To reactivate your default limit, go to your account settings: https://www.blitzcasino.be/en/account/responsible-gaming    You will then be able to click on "REACTIVATE DEFAULT LIMIT".   The l...

What should I do if I’m addicted to gaming?

Blitzcasino applies a Responsible Gaming policy. Gaming must remain fun and be seen as a source of entertainment. If you believe that you are addicted to gambling, you can request a self-ban, ...