If a technical issue occurred, or if you believe you did not receive your winnings during your gaming session, we invite you to contact our customer service directly, without delay.
In your message, please be sure to include the following information, which will be very helpful for our teams:
- The name of the game
- The time the issue occurred
- The missing winnings
- A screenshot if your game is frozen
Our teams will then be able to analyze your gaming session and get back to you with further information.